Right of withdrawal and returns.

According to article 102 of RDL 1/2007, the consumer will have the right to withdraw from the contract for a period of 14 calendar days from the date of delivery of the order, taking the date of delivery provided by the transport company. Not being applicable a penalty for exercising your right of withdrawal or resignation. To make a return it is necessary to contact us through our email or by telephone in case of any incidents that may lead to a return of one or more products of your order before the withdrawal period expires. The reason for the return must be indicated (product defective or damaged in transport, wrong product or other reasons not justified). This way we can indicate the steps to follow to process the return. In case of receiving the product with damages caused during the transport, it is important that you make some photographs of the packaging and the damages that guarantee a possible claim with the transport company.

According to the current legislation, the right of withdrawal will not apply to contracts that refer to the supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery Or show signs of having been used.